Your City and Reinstalling
Your city is saved on your phone as you play. When the game starts, it signs in to Google Play Games (Android) or Game Center (iPhone and iPad); you can cancel and play offline. While you are signed in and Cloud save is on in Settings, the game also keeps a copy in your own Play Games or Game Center saved games. We don't keep a copy ourselves.
On a new phone, or after reinstalling, let the game sign in with the same Google or Apple account: it finds your cloud save and, if it is further along than the city on the phone, asks before loading it. Without a cloud save, deleting the game or clearing its data deletes your city for good, and we can't bring it back. Purchases that last, such as Ad-Free Rewards, come back with Restore purchases (see below).
To start over on purpose, use Start a new city in Settings. Your city, gear and resources reset; your purchases and Legacy perks stay.
Purchases, Restore and Refunds
Purchases are optional, and every age can be reached without paying. The shop sells gem packs, the one-time Starter Pack, Ad-Free Rewards (shown as No Videos in the shop, which also removes the full-screen ads), the VIP Club and the season pass. Google Play or the App Store handles the payment.
Restore purchases, in Settings and in the shop, asks the store for the purchases on your store account and brings back the ones that last, such as Ad-Free Rewards. Gems are added to your city once per purchase and, like the rest of your city, are kept only on your phone.
The VIP Club is a monthly subscription. It renews until you cancel it: on Android in Google Play under Payments & subscriptions, on iPhone in the Settings app under your name → Subscriptions.
For a refund, use Apple's Report a Problem page or Google Play's order history. We can't issue store refunds ourselves. If something you paid for is missing, email us with the date of the purchase.
Videos and Ads
Videos are optional and only play when you tap to watch one for a reward. The reward is given only after the video has been watched to the end. Each kind of reward has a daily limit:
- Double what your city made while you were away: 3 a day
- Take 15 minutes off a construction: 8 a day
- Double production for 30 minutes: 6 a day
- Open a free chest: 3 a day
- Double the coins from a resident's request: 5 a day
- Halve the time left on a Harbor expedition: 2 a day
- Get a new order on the order board straight away: 4 a day
- Take half off a research, between 10 minutes and 1 hour: 3 a day
With Ad-Free Rewards or the VIP Club you get these rewards straight away, without a video. The daily limits still apply.
Now and then a short full-screen ad plays right after you finish a story step. It never plays before the Copper Age, when a step ends a chapter or the age's story, in the first 5 minutes after you open the game, more than once every 15 minutes or six times a day, or within 10 minutes of a video or a purchase. Ad-Free Rewards and the VIP Club remove these ads.
If the game says no video is available, the ad network had none to give at that moment, or your connection is down. Try again in a few minutes. Where the law requires it, you can review your ad choices at any time under Settings → Privacy options.
Earning While Away
After you close the game, your producers, taxes, food and construction keep working for up to 2 hours, or 8 hours with the VIP Club. The Welcome back screen shows what your city made, and a video can double it.
Legacy and New Colonies
Finish the Harmony Age charter to reach the Golden Age. Your city keeps growing there: gild your landmarks in bronze, silver and gold, take on Golden Studies, and see your past cities in the Hall of Fame. When you're ready, you can found a new colony: a fresh island that starts again in the Stone Age.
Founding a colony earns Legacy stars: 5, plus 1 for every 25 residents in the city you leave. Spend them on permanent perks: Master Gatherer, Deep Pockets, Builders' Guild, Fertile Land, Merchant Charter, Scholars, Traders and Pathfinders (up to level 10 each), and Head Start (up to level 3). Every colony grows faster than the last.
Your gems, purchases, outfits and decorations, achievements, quest and season progress, your artifact Album and Legacy carry over. The city, its buildings, resources and coins start again.
Your Data
The game has no account with us. Google Analytics for Firebase and Firebase Crashlytics are part of the game and have no switch. Meta app events run only with your permission:
- On iPhone and iPad, only if you allow tracking in Apple's prompt.
- On Android in the EU, the EEA, the UK and Switzerland, only after you say yes when the game asks.
- Elsewhere on Android, they are on unless you switch off Share data with Meta in Settings.
You can switch Meta off at any time under Share data with Meta. The privacy policy explains what the game, AdMob, Firebase and Meta handle, and how to delete your data.
Contact
For help, a bug report or a privacy request, email support@bayyaragames.com. We will never ask for your Apple or Google password.
Contact Information
Made by Bayyara Games, published by Osama Hasan — Amman, Jordan